Problem Solving Techniques In Project Management

We look at these, and then review some useful, well-established problem-solving frameworks.The key to a good problem definition is ensuring that you deal with the real problem – not its symptoms.A fundamental part of every manager's role is finding ways to solve them.

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The four-step approach to solving problems that we mentioned at the beginning of this article will serve you well in many situations.

However, for a more comprehensive process, you can use Simplex, Appreciative Inquiry or Soft Systems Methodology (SSM).

While handling the projects, you will have to deal with some or the other problem.

And, if such problems are not addressed quickly, you will have to pay for it in the long run.

Much of that confidence comes from having a good process to use when approaching a problem.

With one, you can solve problems quickly and effectively.Many of these help you create a clear visual representation of the situation, so that you can better understand what's going on. To generate viable solutions, you must have a solid understanding of what's causing the problem.Using our example of substandard work, Cause-and-Effect diagrams would highlight that a lack of training could contribute to the problem, and they could also highlight possible causes such as work overload and problems with technology.These steps build upon the basic process described earlier, and they create a cycle of problem finding and solving that will continually improve your organization.Appreciative Inquiry is designed to help you understand complex problems so that you can start the process of solving them.A very significant part of this involves making sense of the complex situation in which the problem occurs, so that you can pinpoint exactly what the problem is.Many of the tools in this section help you do just that.Problems are at the center of what many people do at work every day.Whether you're solving a problem for a client (internal or external), supporting those who are solving problems, or discovering new problems to solve, the problems you face can be large or small, simple or complex, and easy or difficult.For these, see our sections on Creativity for step 2 (generating alternatives); Decision Making for step 3 (evaluating and selecting alternatives); and Project Management for step 4 (implementing solutions).The articles in this section of Mind Tools therefore focus on helping you make a success of the first of these steps – defining the problem.


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